When Services Are Activated
Harriman Utility Board will make every effort to complete work orders for services that only require the installation of a meter or are only “read in/read out” orders, by the end of the following regular business day. This does not include any order that requires site construction by Harriman Utility Board or that has not been inspected by the state inspector, if required. However, there will be times because of personnel or emergency conditions this might not be possible and the time could be longer.
When having water and/or gas services turned on, it will be the responsibility of the customer to arrange to have someone at the service location at the time services are activated. This is a safety consideration for the customer and the customer’s property should there be a leak in the water or gas lines that the customer service representative cannot detect. If no one is present at the service location the water and/or gas meters will not be turned on.
Customers can make arrangements with the utility board office to have services activated within regular working hours for the standard service connect fee. Every effort will be made to meet with the customer when requested during regular business hours, however, because of time and personnel constraints exact appointment times will not be given. If the customer cannot make arrangements to have someone at the service location during regular work hours, the utility board will make special after hours arrangements for the customer. There will be a call out charge to the customer if their services are activated after hours. The customer must agree to pay this call out charge before personnel will be dispatched after regular working hours. This charge will be the standard customer service representative’s call out charge in force at the time and will be added to the customer’s bill.
