Customer must furnish the following:
1. Photo ID which is to be copied and kept with the original application. (The Tenn. Dept. of Driver’s License will make a photo ID if driver’s license is not available)
2. Must furnish suitable second ID, preferably a social security card. This is not mandatory and the customer must be informed of our account information policy if they refuse to give a social security number. If no social security card is given, they must still furnish a second ID, i.e., credit card, insurance card, etc.
3. If the customer is renting or leasing the residence, they must have their rent receipt or their lease agreement. This must show the same name which will be on the account for utilities.
4. If the customer has purchased property where there is currently an account opened in someone else’s name, they must furnish a proof showing they own the property.
Customer must complete all items on the application and sign. If customer is married, the spouse must sign the application also. If the spouse is unavailable to sign, then, the application can be printed and sent to the spouse for signature. However, this signature must be notarized.
The Customer Service Clerk taking the application must run a name search, both current name and maiden name, and a social security number (if given) search on all persons signing the application. If the search shows that an old account exists, the customer must pay the old account before a new account can be opened. There will be no exception to this policy.
The customer will be given a statement of the policy showing their responsibility to keep the meter(s) free and clear of all obstructions and allowing the utility workers safe and clear access to the meter(s).
No one will be allowed to open an account in the name of another person, unless the other person has a physical reason they can not come in or can not sign the application. In this event the person signing in their name must show power of attorney to do so.
Should a customer not be able to meet the preceding requirements for service they should be directed to the Credit Manager.
