We know that understanding your utility bill is key to managing your services confidently. This page is designed to break down every component of your bill in clear, everyday language. We’ve bundled in helpful video tutorials, step-by-step instructions, and interactive tools so you can navigate your billing details with ease—whether you’re at home on your desktop or using your mobile device.

Watch Our Quick Video Guide

Start by watching our short video tutorial, “Understanding Your Bill” This video covers:

• An overview of your bill’s main sections
• How to read and interpret usage details and graphs
• A clear explanation of each charge
• Tips on choosing your payment options

Simply click the embedded video or follow the link to get started. It’s a great first step toward demystifying your bill and taking control of your utility account.

Breaking Down Your Bill

Our billing statement is divided into several key sections, each designed to be as transparent as possible: • Billing Summary – See your previous balance, recent payments, current charges, and your total amount due at a glance.

• Average Bill – Visual graphs and easy-to-read data show your energy and water consumption patterns, making it simple to track trends over time.
• Charges Breakdown – We detail all the charges, from supply and delivery fees to applicable taxes, so you know exactly what you’re paying for.
• Important Messages – Stay informed with updates, tips for energy savings, and any notices about special programs.
• Payment Stub – Find an easy-to-use portion of your bill dedicated to processing mail-in payments.

Next Steps for a Seamless Experience

We want your experience to be as streamlined as possible. From this page, you can quickly move to:

• Pay Your Bill Online – Use our secure, 24/7 portal for convenient bill payments.
• Sign Up for Paperless Billing – Enjoy instant access to electronic statements and usage history.
• Explore Budget Billing Options – Learn more about even, predictable monthly payments.
• Access Additional Resources – Download our full billing guide, discover energy-saving tips, and explore frequently asked questions.

Need Assistance?

If you still have questions or need help navigating your bill, our friendly customer support team is ready to help. Call us at 865‑882‑3242 or email [email protected] for prompt, personalized assistance.

Take control of your utility account today. Watch the videos, explore your bill’s components, and tap the next steps to manage your account with confidence and clarity.